My Latest Article Published at Document Strategy Magazine

Creating a Culture of Information Management Excellence

Last year, I wrote an article titled, “What Does Culture Have to Do with Information Management?” which made the case for addressing culture as a part of any successful information management implementation project. Today, I wanted to offer some practical advice on how to create or install a culture of information management excellence.

So, how do we actually create this type of culture? Borrowing from John C. Maxwell’s definition, let’s look at the behaviors, symbols, and systems of an organization—the three components that make up culture. 

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